Voiding a customer deposit can happen in two places, the deposits list or from the checkbook. For more information on voiding a deposit from the checkbook, see the article How to void a deposit
To void a customer deposit from the deposit list continue here:
1. Select “Income” from the the main navigation, then select “Deposits”.
2. Go to the posted deposits section and select the inline ban icon to the right hand side of the deposit you would like to void.
3. You will be prompted with a confirmation to be sure you want to void this deposit. Select “Yes” to complete the void.
NOTE: By voiding the deposit, either from the deposits screen or the checkbook, you will be creating a reversing entry showing the removal of funds from your checkbook.
You will also be “reopening” the applied customer payments to be redeposited or voided.