1. Select “Income” from the the main navigation, then select “Customer Payments”.
2. Go to the payments section and click in the inline ban icon for the payment you want to void.
3. You will be prompted with a confirmation to be sure you want to void this invoice. Select “Yes” to complete the void.
NOTE: You cannot void a customer payment that is associated with a bank deposit. You must void the associated bank deposit. For more information on voiding bank deposits, see the article How to void a deposit from a customer payment